Terms & Conditions

Agreement
By paying the deposit or full balance, the customer agrees to these terms and conditions.

Deposit and Payment Terms
A non-refundable deposit of twenty percent (20%) of the total service cost is required at the time of booking. The remaining balance is due upon completion of the service. Outstanding balance must be paid via our secure payment link with a credit card - we do not accept cash, check or any digital payment options (including, but not limited to Zelle, Venmo, Google Pay, Apple Pay, etc).

Invoices for the outstanding balance are sent upon project completion. All invoices are automatically processed with the card on file everyday by 8:00 PM.

Rescheduling and Cancellation Policy
Clients may reschedule their appointment at no additional cost if the request is made at least twenty-four (24) hours in advance of the scheduled service. Rescheduling requests made on the same day as the scheduled service will incur a $50 rescheduling fee due before the new appointment is confirmed.

Cancellations will result in the forfeiture of the deposit, as all deposits are strictly non-refundable. Clients are encouraged to reschedule rather than cancel to avoid loss of their deposit.

Heavy Furniture and Appliances
On The Spot Cleaning is not responsible for moving or cleaning under heavy furniture or appliances (weighing more than 40 pounds) unless the customer moves these items beforehand.

Pricing Adjustments
The quoted price is based on the information provided by the client at the time of booking. Pricing is subject to change if additional work is required due to:

  • An increase in the number of bedrooms, bathrooms, office spaces or windows

  • A larger total square footage than initially disclosed.

  • Time required to complete the service. Customers will be notified of any adjustments before work continues.

  • The property being in significantly worse condition than originally described during the initial consultation.

Any additional charges will be communicated to the client prior to service completion. The client agrees to pay any adjusted pricing before the final payment is due.

Initial pricing does not cover:

  • Neglected homes

  • Hoarder homes

  • Homes with excessive trash or biohazards

Estimating Time of Projects
All project estimates are provided over the phone and are based on the estimated square footage cleaned per hour per technician. Each technician is scheduled on an hourly basis and final invoicing is based on cumulative time worked. Cumulative working time with multiple technicians refers to the total hours worked by all employees combined over a specific period, calculated by summing up individual employee work hours.

Work Guarantee
Our work is guaranteed for a period of 24 hours after the job has been completed or once the walkthrough has been performed before leaving the premises.

Service deficiency claims require photo documentation from the customer and are dealt with exclusively via re-cleaning. Failure to allow On The Spot Cleaning to remedy mistakes does not warrant a discount on the final invoice.